Online Order Refund Policy

Please check your order at the time of collection, and if you are not satisfied please report the problem to a manager so that we can rectify it for you before you leave. If we are not able to rectify the problem, we will process a refund. Please note that refunds will not be given if you change your mind or fail to collect your order.

If you become aware of a problem with your order after you have collected it, please follow our complaints procedure below:
1. Contact the restaurant as soon as you discover the problem and speak with a member of staff.
2. Take a photo to show the issue with your order and email it to us at with an explanation of the problem. Please give as much information as you can to enable us to fully investigate your complaint. Please remember to include your order number – without this, we will not be able to process a refund if you are due one.
3. We will respond to you within 2 working days.

This does not affect your statutory rights.

Last updated: 14th November 2019

© all copyright content. BERT'S PIZZERIA 2024

Website design and development by Holler Marketing