Online Order Refund Policy

Please check your order at the time of collection, and if you are not satisfied please report the problem to a manager so that we can rectify it for you before you leave. If we are not able to rectify the problem, we will process a refund. Please note that refunds will not be given if you change your mind or fail to collect your order.

If you become aware of a problem with your order after you have collected it, please follow our complaints procedure below:
1. Contact the restaurant as soon as you discover the problem and speak with a member of staff.
2. Take a photo to show the issue with your order and email it to us at hull@bertspizzeria.co.uk with an explanation of the problem. Please give as much information as you can to enable us to fully investigate your complaint. Please remember to include your order number – without this, we will not be able to process a refund if you are due one.
3. We will respond to you within 2 working days.

This does not affect your statutory rights.

Last updated: 14th November 2019